Frequently Asked Questions

How does the coffee taste?

Because the Barista Espresso system uses the proper pressure and temperature, you won’t be able to tell the difference between your office coffee and the coffee served in an expensive coffee house.

Is it instant or freeze-dried coffee?

The machines use fresh, whole, 100% Arabica espresso beans. The beans are not ground until you make your selection, providing you with the freshest coffee possible.

Does it really grind the beans one cup at a time?

Absolutely: every cup is ground and brewed fresh right when it’s ordered.

What is the cost to have The Coffee Guy office coffee service?

The only cost to you is per cup. No rental fee, no maintenance fee, no service fee. If you don’t buy any coffee, you don’t pay for anything.

Who is responsible for maintenance?

Our friendly customer service team will perform all maintenance. This includes filling the machine with fresh whole beans, sugar, water, milk, cups, and stirrers. We also clean the machine and empty old grounds.

Can we try the machine and then give it back if we don’t like the gourmet coffee?

We wouldn't want it any other way. We can set one up in your office for a demonstration and trial, to see if you and your employees love it, or to compare our system to your existing coffee supplier, drip pot, or k-cup system.

Can my coffee be contaminated by a co-worker?

No. The Barista Espresso Machine meets the highest safety standards and is locked and sealed to prevent tampering with the coffee.

If we don’t like the particular kind of bean you're using, can you switch to Starbucks brand or something else?

Sure, no problem. If a special request is made, we'll do our best to meet your tastes.